Last Updated: June 2025
This Privacy Policy outlines how Window Cleaning Melbourne Crew (“we”, “us”, “our”) collects, uses, stores, and discloses personal information obtained through our website at https://windowcleaningmelbournecrew.com.au/ and during the course of providing our services. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. What Personal Information We Collect
The types of personal information we may collect include:
- Full name
- Email address
- Phone number
- Residential or commercial address
- Details about your cleaning service needs (e.g., type of property, service frequency)
- Payment details (e.g., via secure third-party payment processors)
- Any other information you voluntarily provide through contact forms, emails or phone calls
We do not collect sensitive personal information unless required by law or with your explicit consent.
2. How We Collect Your Information
We may collect your personal information when you:
- Submit a quote or enquiry form on our website
- Contact us by phone, email, or SMS
- Engage us to perform window cleaning or related services
- Subscribe to a mailing list or promotional offer Interact with our website (e.g., via cookies and analytics tools)
3. Why We Collect Your Information
We collect your personal information to:
- Provide window cleaning and related services
- Respond to enquiries and provide quotes Process bookings and payments
- Manage our customer relationships
- Send service reminders, promotions, and updates (if opted in)
- Improve our services, website, and customer experience
- Comply with legal obligations
You may choose to remain anonymous or use a pseudonym, but it may limit our ability to provide services or respond accurately to your request.
4. How We Store and Protect Your Information
We take reasonable steps to ensure your personal information is secure and protected from misuse, interference, loss, unauthorised access, or disclosure. This includes:
- Secure servers and networks
- Website encryption (SSL)
- Limited access to authorised personnel only
Secure third-party payment processors If your personal information is no longer required, we will take steps to securely delete or de-identify it.
5. Disclosure of Personal Information
We will not sell, rent or trade your personal information. We may disclose your information to:
- Contractors or team members performing services on our behalf Third-party service providers (e.g., website hosting, payment processors)
- Law enforcement or government agencies where required by law
We do not disclose your information to overseas recipients unless it is necessary for service delivery and in compliance with Australian privacy laws.
6. Cookies and Website Analytics
Our website may use cookies and analytics tools (e.g., Google Analytics) to collect information such as:
- Your IP address
- Browser type
- Pages visited
- Time spent on our site
This information is used to improve our website functionality and user experience. You can manage cookies via your browser settings.
7. Direct Marketing
If you provide consent, we may send you promotional offers or service updates. You can opt out of marketing communications at any time by: Clicking “unsubscribe” in an email; or Contacting us directly at [email protected]
8. Accessing and Correcting Your Information
You have the right to access and correct the personal information we hold about you. To do so, please contact us using the details below. We may require proof of identity before providing access.
9. Making a Privacy Complaint
If you believe we have breached your privacy rights, please contact us so we can investigate:
Email: [email protected]
Phone: 0434600888
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and effective immediately upon posting. We encourage you to review it periodically.